From: Amazon Prime <prime@amazon.com> Sent: Wednesday, December 27, 2023 3:46 PM To: Coco Densmore
Subject: An update on Prime Video
Dear Prime member,
We are writing to you today about an upcoming change to your Prime Video experience. Starting January 29, Prime Video movies and TV shows will include limited advertisements. This will allow us to continue investing in compelling content and keep increasing that investment over a long period of time. We aim to have meaningfully fewer ads than linear TV and other streaming TV providers. No action is required from you, and there is no change to the current price of your Prime membership. We will also offer a new ad-free option for an additional $2.99 per month* that you can sign up for here…
[And so on and so forth and a bunch more bullshit about how great Amazon is.]
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From: Coco Densmore
Sent: Wednesday, December 27, 2023 4:07 PM
To: Amazon Prime <prime@amazon.com>
Subject: RE: An update on Prime Video
I’d like this information passed onto management.
This is appalling.
Recently, you took away the toggle to select Prime movies, so I have to scroll through a lot of pay per view content to even find the movies included in my Prime membership. You already have movies with ads. That you find it necessary to charge more for ad free content is appalling.
Andy Jassy’s total compensation for 2021, including his first six months as the tech giant’s chief executive, was more than $212 million.
And of course, that embodiment of the American Dream, Bezos, is the richest man in the world. And still, it’s not enough. It’s never enough. Your corporate greed is beyond the pale. You are everything that is wrong with this country. More more more, whatever the market will bear, stick it to the average person.
I really hate you guys.
Alas.
It doesn’t do me any good to hate you as I will continue to be robbed of more and more disposable income because you provide a service no other corporation provides. There is no competition. You’ve got it all in the bag.
Please make sure this makes it up the chain. It would be nice to be heard. But it doesn’t matter. Nothing is going to change the trajectory your company is on. And no matter how much you bilk out of your average middle income customers, it will never be enough.
It’s SICKENING.
Coco Densmore
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From: Amazon Prime <prime@amazon.com>
Sent: Wednesday, December 27, 2023 4:07 PM
To: Coco Densmore
Subject: RE: RE: An update on Prime Video
Hello from Amazon,
You’ve written to an address that does not accept incoming e-mails, but we have provided links to help answer some common questions.
[A page full of “helpful” links…]
Thank you for shopping at Amazon.com. We hope to see you again soon.
Sincerely,
Amazon.com Customer Service
http://www.amazon.com
Photo by Christian Wiediger on Unsplash